Asha, the lovely girl that called, was very difficult to understand because of her accent. Not too dissimilar to the strong Australian accent being difficult to understand in other parts of the world, but nevertheless, almost impossible to clearly identify what Asha was trying to sell me. Eventually I worked it out, but the script she was using was so bad, that I am sure that the success rate of this campaign by Facebook will take a nose-dive, just like their share price.
I asked her to repeat herself more than 10 times which must have been as frustrating for her as it was for me.
Is Australia not big enough for Facebook to hire sales people/telemarketers in? Surely, given that we are the 19th ranked country for Facebook users worldwide that we are significant enough for Facebook to employ locally?
Asha asked if I would like to be appointed with an Account Manager for advertising on Facebook. No! If Facebook cannot employ a person living in Australia to work in sales, then I cannot support our advertising dollars going 100% off-shore. In this day and age, it is particularly important to support jobs in Australia.
What do you think? Is Facebook becoming less and less cool?
Mellissah Smith is a marketing expert with more than 20 years experience. Having founded and built two successful marketing companies internationally, she is well recognized as a industry thought leader and innovator. Mellissah started her career working with technology and professional services firms, primarily in marketing, public relations and investor relations, positioning a number of successful companies to list on the various Stock Exchanges around the world. She is a writer, technology developer and entrepreneur who shares her thoughts and experiences through blogs and written articles published in various media outlets. Brag sheet: #2 marketer to follow on Twitter (2003), Top 150 Marketers to Follow (2015), Top 10 innovative marketers (2014), 60K+ followers on Twitter with 97% authentic.
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