Getting ready for the artic freeze with a 12 degree chill expected tomorrow, I am gladly sitting in my warm office in Atlanta.

The team is fired up for the start of the new year. At this time of year, many people rethink where they sit in this world; life, work, health. I for one, have been doing a lot of that lately.

As I embark on the next phase of our global expansion, I am left with some thoughts on the people I employ and those who would best suit our company going forward.
The custodian of your brand

Marketing is a fickle industry. In Australia, there are so many marketing jobs on offer and not enough quality marketers available. A marketing shortage if you would like, not dissimilar to what we have seen in the technology sector.

That worries me to no end as it means I have to sit back and think about what we are going to do in the future to attract the best marketers for our company. Our desire to achieve marketing excellence and be thought leaders in every way, causes a lot of extra pressure that we need to learn how to deal with.

The people who work in the offices where I do not always sit, have the biggest job of all - and the greatest expectations that are placed on them. They are custodians of our brand in the market they work.

I can't begin to tell you what an important role that is. Every interaction with every person is a representation of our brand in the market. It is with their voice and presentation, that our brand is communicated - even before they open their mouths.

It's easy to play when the boss is away, but it is the true leaders of the future that take this moment in time as an opportunity to really show their capabilities and where they fit in the world of your company.

People who know how to be proactive, are self-starters and have a goal in mind, tend to be those who are the most successful and reach the heights of their career.

It's establishing the right mix, and the right employee DNA that is often the biggest challenge for entrepreneurs. Working remotely can be a huge advantage for employees with the confidence to back their own skills and show off their accomplishments.

The question is what are good traits of someone that is the custodian of your brand in a new market?

  • Can-do approach
  • Hardworking and ambitious
  • Shows integrity and isn't afraid to roll up their sleeves
  • Is honest and respects the brand and its leaders
  • Doesn't give up
  • Values are aligned to the company
  • Can communicate effectively what they need to do their job well

What else would you add?
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Mellissah Smith

Mellissah Smith is a marketing expert with more than 20 years experience. Having founded and built two successful marketing companies internationally, she is well recognized as a industry thought leader and innovator. Mellissah started her career working with technology and professional services firms, primarily in marketing, public relations and investor relations, positioning a number of successful companies to list on the various Stock Exchanges around the world. She is a writer, technology developer and entrepreneur who shares her thoughts and experiences through blogs and written articles published in various media outlets. Brag sheet: #2 marketer to follow on Twitter (2003), Top 150 Marketers to Follow (2015), Top 10 innovative marketers (2014), 60K+ followers on Twitter with 97% authentic.

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