Every small businesses have customers and one thing we all know, is that if we don’t provide the service they expect, they will go elsewhere.

When you are busy working, sometimes even the most customer service orientated person, forgets just why they are there.

Customers are king and without them, we don’t exist. They need to be pampered, respected and reassured of their position as the most important person in the equation.

I always say to Marketing Eye’s marketing consultants that they need to make sure every single client is over the moon with their service. That means keeping them informed of the work you are doing and keeping their expectations intact.

How are you servicing your clients. Are they over the moon or do they need some TLC?

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Mellissah Smith

Mellissah Smith is a marketing expert with more than 20 years experience. Having founded and built two successful marketing companies internationally, she is well recognized as a industry thought leader and innovator. Mellissah started her career working with technology and professional services firms, primarily in marketing, public relations and investor relations, positioning a number of successful companies to list on the various Stock Exchanges around the world. She is a writer, technology developer and entrepreneur who shares her thoughts and experiences through blogs and written articles published in various media outlets. Brag sheet: #2 marketer to follow on Twitter (2003), Top 150 Marketers to Follow (2015), Top 10 innovative marketers (2014), 60K+ followers on Twitter with 97% authentic.

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