I am sure you have heard many times before my issues with Optus. I can’t believe the bad service continues. They take no responsibility for anything yet again, I have gone 1 month without a mobile phone. Twice in one year – now that’s a record. Last time was 7 weeks thanks to Optus.


Well, in pouring rain and bad traffic I arrived to pick up my new phone at 5.31pm. The who team were sitting there watching me at the front door. Eventually “Daniel” came to the door (Optus World Prahran) and he said I won’t be serving you – come back tomorrow. Now I was there 1 minute late to pick up a phone – what sort of service is this?

There needs to be more competitors in this market. I have vowed before but was too lazy to change – that I would never have another account with Optus. I can assure you, that this is definately the case and I will never again have anything to do with Optus or an Optus World store.

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Mellissah Smith

Mellissah Smith is a marketing expert with more than 20 years experience. Having founded and built two successful marketing companies internationally, she is well recognized as a industry thought leader and innovator. Mellissah started her career working with technology and professional services firms, primarily in marketing, public relations and investor relations, positioning a number of successful companies to list on the various Stock Exchanges around the world. She is a writer, technology developer and entrepreneur who shares her thoughts and experiences through blogs and written articles published in various media outlets. Brag sheet: #2 marketer to follow on Twitter (2003), Top 150 Marketers to Follow (2015), Top 10 innovative marketers (2014), 60K+ followers on Twitter with 97% authentic.

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