If you read my blogs you may remember that I have had numerous problems with a faulty Blackberry that Optus sold me almost 2 years ago.


Last year, I was without a phone for 6 weeks. I am a small business owner and to have no mobile phone for 6 weeks is diabolical! Their representatives lied continually about the whereabouts of the phone and when I got it back, not all functions worked.

Worse than that – I began being charged for excess data charges. When I first inquired about this, they said I must be using the internet too much. I have since found out that when the phone was repaired, it had reverted back to the Blackberry internet. This internet is charged as extra and my phone no longer had access to the Optus internet.

So I have been charged over $200 per month extra on my bill for this error.

Once again, Optus won’t take responsibility. They say that this has occured by the best they can do is credit $100 per month. Is this ridiculous? They need to credit the entire amount that has been overcharged.

What are your thoughts?

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Mellissah Smith

Mellissah Smith is a marketing expert with more than 20 years experience. Having founded and built two successful marketing companies internationally, she is well recognized as a industry thought leader and innovator. Mellissah started her career working with technology and professional services firms, primarily in marketing, public relations and investor relations, positioning a number of successful companies to list on the various Stock Exchanges around the world. She is a writer, technology developer and entrepreneur who shares her thoughts and experiences through blogs and written articles published in various media outlets. Brag sheet: #2 marketer to follow on Twitter (2003), Top 150 Marketers to Follow (2015), Top 10 innovative marketers (2014), 60K+ followers on Twitter with 97% authentic.

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